Privacy Policy

1. Information We Collect

When you submit a taxi enquiry or booking through Lonavala Taxi Service, we collect your name, mobile/WhatsApp number, email address, travel dates, pickup/drop locations, and passenger count. This information is gathered solely to provide accurate fare quotations and facilitate your transport.

2. How We Use Your Data

Your details are used exclusively for:

• Dispatching fare quotations and trip confirmations via WhatsApp or email
• Chauffeur coordination and pickup arrival updates
• Customer support and invoice delivery

We do not sell, rent, or lease your personal information to third-party advertisers.

3. Data Security & Storage

Your booking data is handled securely via Supabase PostgreSQL infrastructure with strict Row-Level Security (RLS) protocols. Only authorized fleet operators possess administrative access to view and manage customer bookings.

4. Contact Our Privacy Officer

If you wish to review, update, or delete your contact records from our system, please email lonavalataxiservice@gmail.com or call +91 70218 72472.