Terms & Conditions
Last Updated: October 2024
1. Quote-Based Booking & Confirmation
Submitting an enquiry via our website generates an official quotation from our fleet operator. A booking is officially confirmed once you accept the quotation via WhatsApp, call, or email, and driver/vehicle details are assigned.
2. Transparent Pricing & Toll Charges
Our fare quotes clearly state whether expressway Fastag tolls, parking fees, and driver allowances are inclusive. Any itinerary extensions beyond the quoted scope (e.g. additional stops or waiting beyond contracted package hours) will be charged at standard per-hour / per-kilometer rates agreed prior to the extension.
3. Free Cancellation & Rescheduling Policy
We provide free cancellation or rescheduling up to 4 hours prior to the scheduled pickup time. For cancellations within 2 hours of dispatch, a nominal driver compensation fee may apply.
4. Passenger Safety & Luggage Guidelines
Vehicles must not be overloaded beyond their certified passenger capacity (4 for Sedans, 6 for Ertiga, 7 for Innova Crysta, 13-17 for Tempo Travellers). For mountain and ghat safety, our drivers observe prescribed expressway speed limits and caution during heavy rainfall and fog.
5. Contact Information
For any clarification regarding terms, call +91 70218 72472 or email lonavalataxiservice@gmail.com.